Refund Policy
At Super Hoster, we are committed to providing our customers with the highest quality web hosting services and unparalleled customer satisfaction. We understand that circumstances may arise where you may need to request a refund, and we strive to make the process as seamless and transparent as possible. Please review the following refund policy to understand our procedures and guidelines regarding refunds:
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our plans. If you are not completely satisfied with our services within the first 30 days of your purchase, you may request a full refund of your hosting fees. This guarantee applies to new customers only and does not include domain registration fees, setup fees, or any additional services purchased.
- Eligibility Criteria: To be eligible for a refund, you must submit a refund request within 30 days of your initial purchase date. Refund requests made after this period will not be eligible for consideration. Additionally, refunds are only available for hosting fees and do not apply to domain registration fees, setup fees, or any additional services purchased.
- Refund Process: To request a refund, please contact our customer support team via email at contact@superhoster.com or through our online support portal. You will be required to provide your account information and reason for the refund request. Our team will review your request and process the refund accordingly.
- Refund Disbursement: Refunds will be issued to your card. Please allow up to 5-7 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing time.
- Exceptions: Certain circumstances may prevent us from issuing a refund, including but not limited to:
- Violation of our terms of service or acceptable use policy.
- Accounts involved in illegal or fraudulent activities.
- Accounts that have been suspended or terminated due to non-payment or abuse.
- Cancellation of Services: If you choose to cancel your hosting services after the 30-day money-back guarantee period has expired, you will not be eligible for a refund. However, your hosting services will remain active until the end of your current billing cycle.
- Policy Updates: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates or revisions.
By using our services, you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team for assistance. Thank you for choosing Super Hoster for your web hosting needs.